🔴 ACT NOWCategory: personalVerified: 2026-08-20

My phone was stolen

Phone theft requires immediate containment to protect your financial apps and identity. Follow these high-priority steps right now.

Diagnostic Quick Question

What type of smartphone was stolen?

Select your OS to use the correct remote tracking portal.

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DO THIS NOW

0 / 3 done

Enable Lost Mode / Remote Erase via Find My

Use iCloud Find My (iOS) or Google Find My Device (Android) from a computer or tablet to lock screen & erase sensitive offline data.

Lost Mode locks the phone screen with a passcode and suspends Apple Pay / Google Wallet cards.

Apple Find My (iPhone)Google Find My Device (Android)

Call your carrier to block your SIM card immediately

Call your carrier helpline or visit a store to deactivate the stolen SIM card.

Thieves move stolen SIM cards into unlocked phones to intercept SMS OTPs for bank logins and WhatsApp takeovers.

Freeze online banking & UPI payment access

Call your bank support or log into web banking to block netbanking and mobile banking apps.

Prevents unauthorized money transfers if the thief bypasses screen passcode.

EMERGENCY KIT

Everything you need to execute recommended actions for My phone was stolen

Phone Invoice / Purchase Receipt

RECOMMENDED

Bill showing purchase date, phone model, and serial/IMEI number.

Why needed: Required by CEIR portal and police to verify device ownership.

Government ID for SIM Reissuance

REQUIRED

Aadhaar, Passport, or Driver License registered with mobile carrier.

Why needed: Required at mobile operator retail store to issue duplicate SIM card.

Verified Recovery Data

Documents, Deadlines & Aftermath Protection

Review required document replacements, official claim deadlines, and follow-up guidance.

Police Cyber/Stolen Device Complaint

REQUIRED

Official police complaint copy required for IMEI blocking and SIM re-issuance.

Authority: Local Police Station / Police Portal

CEIR Telecom IMEI Blacklisting PortalVerified Source

Department of Telecommunications, Government of India•Last Verified: 2026-09-01

National portal to block lost or stolen mobile phone hardware across all telecom networks in India.

Open Official Portal

DO NOT DO THIS

✕Do not remove the stolen device from your Apple ID or Google Account (removing it disables Activation Lock!).
✕Do not click SMS links claiming "Your stolen iPhone was found"—these are phishing traps set by thieves.
✕Do not attempt to confront thieves at the GPS location yourself.

RECOVERY TIMELINE

Revoke active sessions for Google, Apple ID, & Email

Log into security settings from a browser and click "Sign out of all devices".

Deactivate WhatsApp & warn contacts of impersonation

Send an email to support@whatsapp.com to deactivate your account so thieves cannot scam your friends.

YOU MAY NEED

15-digit IMEI Number

Required for police FIR and national telecom blacklist.

Hint: 356789012345678

OFFICIAL ACTIONS & VERIFIED SOURCES

Government & Authority Portals for India

Indexed Authority Portals

CEIR Telecom IMEI Blacklisting PortalVerified Source

Department of Telecommunications, Government of India•Last Verified: 2026-09-01

National portal to block lost or stolen mobile phone hardware across all telecom networks in India.

Open Official Portal

Apple iCloud Find My DeviceVerified Source

Apple Inc.•Last Verified: 2026-09-01

Official global portal to locate, lock screen, and remote erase lost or stolen Apple devices.

Open Official Portal

Google Find My DeviceVerified Source

Google LLC•Last Verified: 2026-09-01

Official global portal to locate, ring, lock, and erase lost or stolen Android smartphones and tablets.

Open Official Portal

Specific Step Actions & Direct Links

CEIR Telecom IMEI Blacklisting Portal

National portal to block stolen mobile hardware.

Source: Department of Telecommunications • Last verified: 2026-08-01

CEIR Official Portal

DON'T FORGET

Reset 2FA tokens on secondary devices: Re-bind 2FA apps to your new phone using saved offline backup keys.

COMMON MISTAKES

⚠️ Removing the stolen device from iCloud/Google account, allowing thieves to erase and resell it.

YOU MAY ALSO NEED

My card was stolen

If your phone case held credit cards.

SIM swap compromised

If thief takes over line.